Shipping policy

UK postage

Royal Mail Tracked 48 Orders with a value under £25 £2.95
Royal Mail Tracked 48
 Orders with a value over £25 FREE
Royal Mail Tracked 24
 Orders with a value under £100 £3.95
Royal Mail Tracked 24 Orders with a value over £100 FREE
DPD Next Day Orders of any value £6.95 


We use a third party logistics (3PL) company who use Royal Mail for deliveries. If you spend over £25 and have requested delivery within the UK, your order is delivered to you, free of any charges.

You'll receive an email confirming receipt of your order to the email address you provide. A further email and/or SMS will be sent once your order has been dispatched.

This second email will contain a tracking reference number for you to track your order. 

Cut off: Orders placed after 3pm will be sent the next working day.


International Shipping

Shipping costs are calculated automatically based on destination country and weight. 

We have a good success rate with international buyers receiving their goods without having to pay anything extra, due to us using DDP (Delivered Duties Paid).

Please note: we cannot guarantee you will not be charged extra duties and fees. It appears that it sometimes depends on the individual Customs Officer and how their day is going. So you're fully aware, there may be import duties and taxes to pay to receive your parcel.

These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those. It really is out of our control and we do all we can to ensure this does not happen.

For further information please contact your local customs office before placing your order.


Nature Provides uses IOSS (Import One Stop Shop) for EU orders placed on our website

The IOSS scheme allows us to collect taxes during checkout on your behalf, meaning that no VAT is due when your order is assessed by your local authority.

If the combined value of the products in your basket are equal to or below €150 (excluding tax), VAT will be included at the point of sale and you should not be charged any fees when your order arrives.

Once the €150 threshold is exceeded, VAT will be removed from the items in your cart and from this point onwards when your order ships you will be liable for local VAT, duties and import fees.

To avoid unnecessary import charges, we recommend that you keep your orders under €150 (excluding tax and shipping). 

As with all complex shipping methods, the IOSS system isn't foolproof, and orders that are valid for IOSS are occasionally incorrectly charged VAT by customs.

If an order shipped via IOSS and that you have paid VAT on does get incorrectly assessed by customs, please don't worry. It's usually just a mistake that can be fixed by contacting your local Customs Office and explaining that the order shipped via IOSS with VAT already paid. We can send you an invoice to prove you have paid, if requested.

IOSS applies to the EU member states of Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

It does not apply to the EEA.

Please note: we have chosen to stop our products to Spain. We are doing everything correctly from our side (IOSS, local taxes paid, etc) and yet for no apparent reason at all, Spanish Customs are simply returning packages. We will update this policy if anything

 

Lost Parcels

If a parcel is lost/­undelivered by the carrier please advise us as soon as possible so we can look into the location of the missing parcel and either replace or refund.

If a parcel has been marked as delivered using a DPD or Royal Mail Tracked service and is subsequently stolen or lost, we will not refund or replace. It's a good idea to choose a safe place that you know is safe.



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